Complaints
COMPLAINTS PROCEDURE
It is in the interests of pupils, parents and teachers that good relations should exist between home and school. The teachers are willing to discuss any problems which may arise from time to time. With mutual respect and goodwill, most problems can be resolved readily.
Stage 1: (Informal)
- A parent who wishes to make a complaint should meet with the class teacher with a view to resolving the complaint.
- If the matter is not resolved, the parent should meet with the principal.
- If the complaint is still not resolved, parent should meet with the Chairperson of the Board of Management.
Stage 2 (Formal)
- If the complaint is still unresolved, it should be lodged in writing with the Chairperson of the BOM.
- The Chairperson should bring the precise nature of the written complaint to the notice of the teacher and seek to resolve the matter within 5 days of the receipt of the written complaint.
Each child, to whom the Education Welfare Act applies (that is, those between the ages of 6 and 16) is obliged by law to attend school every day on which the school is in operation unless there is a reasonable excuse for not attending. The school authorities are obliged to notify the Education Welfare Board when a child is absent regularly or if a reasonable excuse has not been provided for an absence by the child’s parents.
